Customer Service

You've probably seen our big green Waste Management trucks on the road or collecting waste in your neighbourhood. Or perhaps you've seen our green bins and roll-off containers placed at businesses and industries around your town. What you can't see is the commitment to customer satisfaction everyone of our over 3,400 employees brings to work everyday.

As Canada's leading waste services company, you can count on Waste Management to deliver the level of service you deserve at the competitive rates you'd expect. Plus, we'll back it up with the first real Service Guarantee in the waste business.

We are constantly asking our customers how we can improve. Over the past few years, we've retooled our operations, streamlined our service procedures and added new technologies. We call this program Service Machine. As a result, we can deliver one-on-one local customer attention and 100% customer satisfaction.